Customer Care

The purpose of this workshop is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations. The attendee will be capable of:

• Customer Service Skills
  • Communication in Customer Service
  • Monitoring Customer Care
• Process Incoming and Outgoing Calls
• Definition of Good Customer Service
  • Keys to improve Customer Service skills
  • Identify Internal and External Customers
  • The Standards of Customer Care
  • Measuring Customer Satisfaction
  • Corrective Action

Target audience

• Sales Staff
• Managers
• Receptionists
• Switchboard Operators

Purpose of program

To equip delegates with knowledge, skills and information provide efficient Customer Care

Upcoming Workshop Dates